Pricing and Promotions

Prices, specials, and promotions are subject to change at any time. Specials and promotions on our retail site usually do not apply to wholesale orders. In the unlikely event of a serious pricing issue created by data entry error, we will give you the option to cancel your order or pay the corrected price.

Shipping Information

Free Shipping for orders totaling $49.00 or more shipped via Standard UPS Ground within the contiguous U.S. states. This offer does not apply to orders shipped Internationally or to Alaska or Hawaii, with express shipping options.

All orders will ship via United Parcel Service (UPS) when possible. Orders shipping to international addresses have the option to ship via USPS, as well. Orders shipping to post office (PO), APO, FPO boxes and orders shipping to addresses not serviced by UPS will be shipped via US Postal Service (USPS). Orders can be tracked by using the tracking link to the UPS website emailed to customers upon shipping.

Return Policy

All returns must receive an authorization before they are to be returned. Note that we do not have a blanket policy for returns.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at weborders@karensnaturals.net.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at weborders@karensnaturals.net and send your item to: PO Box 807 Westley California US 95387.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: PO Box 807 Westley California US 95387

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.